An old video of Brussels Airlines. Click here for the video

While watching the video after a long time, I was wondering why the entire team of the airlines was involved in doing this when an announcement by the pilot or a wish could have solved the agenda of congratulating or wishing Mr. Smith. However that would not have made Mr. Smith associated with this airlines for 15 yrs

Customer service is no longer a department but an attitude of the organization. It’s an attitude & drive that starts from the junior-most off the role employee to the top & that doesn’t start due to some instruction from a senior but from the ethos of the organization that grows inside each & every employee on its own. Stronger the ethos, stronger it germinates & bloom to an attitude that does not need someone’s instruction to do the right thing.

There are companies that spend good amount of time on induction of new recruits not on what they have to do when they go to their department but what they have to believe & cultivate inside them as a part of this organization & that is the start towards this germination. These initial few days actually decide how long the employee will stay in the company, how he will contribute & how he will celebrate his association with pride and honour.

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By tripotomaniac

Born at Lumding, a town in Assam, Anirban spent his childhood enjoying the whispering sounds of the woods and trees, cherishing the flora and fauna in places like Dwarband, Masimpur, Burlongfur, Mandardisa. Anirban’s writings reflect his deep love towards nature, people and a culture that we can follow to live by. In Anirban’s words, the golden sunrise, the meadows, the snow-clad tall mountains, the never ending seas, the horizon, the smell of sand and soil, large monuments, the history, the people fascinate him and take him to a different world. And he gives his father all the credit who made him feel, cherish and experience these wonders of Mother Earth. His contributions to travel sites like Tripadvisor has a reader base of over forty thousand as well as in websites like Tripoto, He is an author for, a Times Travel Magazine. His first poetry collection “Osheemer Daak” – Call of the endless is recently published and available in Amazon, Flipkart. One can follow him at or his website His email id is